Policies
Check-In / Out
You can go directly to your site. Check-in is from 14h00. Check-out time is strictly 10h00 or before unless a prior arrangement has been made. ALL breakages and damages must be reported to Thandi at check-out. The accommodation is a self-catering unit, so please bring what you need (including towels)
Payments
Full pre-payment of the accommodation amount is required in order to secure your booking. Kindly note that a head count will be done in the case of you (the guest) leaving somebody out, which will then be invoiced additionally. A deposit must be paid by direct transfer (EFT) only. Bookings are not deemed to be secure until the deposit has been received and cleared by the bank. POP must be sent to info@tajoma.co.za. Balances owing must be paid 2 weeks prior to arrival, in full by EFT and POP sent to info@tajoma.co.za. Bank charges for any international transactions are for the guests account.
Cancellation Charges
0 – 14 days prior to booking date: 100% cancellation fee on the full booking value
15 + days prior to booking date: 10% cancellation fee on the full booking value
No Show / Early Departure – Guests are responsible for full Reservation Value Subject to re-letting the rooms, refunds will be at management’s discretion.
Breakages/Damages
NO smoking allowed in bedrooms. In the event of any breakages/damages during your stay and any consequent loss of earnings, Tajoma Farm has the right to invoice you (the guest), or deduct the cost of items to be replaced and any other consequent loss from your breakage deposit. An invoice detailing deductions will be forwarded to you within 7 working days after your departure. Should you notice anything upon your arrival which is either broken or not in good working condition, please contact us immediately in order to avoid discrepancies after your departure. Invoices need to be settled within 14 days after your departure.
Guest/ User of premises disclaimer notice/indemnity
Guest/s attend this establishment at their own risk. Proprietor, its agent/s and/or its employee/s the “Proprietor” shall not be liable for, and the guest/s hereby waive/s and abandon/s any claims of whatever nature including but not limited to that for theft, injury, loss or damage of whatever nature, against the “Proprietor”, whether arising from the “Proprietor’s” default, negligence or otherwise. The guest/s, in addition to the aforesaid, hereby indemnify the “Proprietor” against any claims which may arise from whatever nature, whether arising from the “Proprietor’s” default, negligence or otherwise. Tajoma Farm (“Proprietor”) – Hooper Farm, Hibberdene (“The Premises’) This Disclaimer Notice/Indemnity applies to all persons who enter the “Premises”, whether as casual visitor, overnight guest, user of any of the facilities on the “Premises” or participating in any activity on the “Premises” or arranged by “Proprietor” (collectively referred to as “The Visitor”). “The Visitor” acknowledges that he/she has read & understands this indemnity & agrees to be bound by the following: I/we enter and use the “Premises”, surrounds of the “Premises” and participate in any activities at the “Premises” entirely at my/our own risk. I/we agree to obey at all times any warning notices and instructions of “Proprietor”. Visitors hold harmless and indemnify the owners, management, staff, directors of “Proprietor” and other guests (“the Indemnified Parties”) against any consequences of visiting, participating in any activities or incidents at or arranged by “Proprietor” and waive any claims I/we may have. It includes any loss of/damage to personal effects/property, any indirect, consequential or special loss/damage, financial loss, illness, injury, harm or death howsoever caused and legal costs (attorney & own client scale) that the Indemnified Parties may incur.
By securing your booking you are aware and agree to these terms and conditions.
Tajoma Farm (herein after referred to as “the Company”) is committed to maintaining robust privacy protections for the users of this website. Our Privacy Policy (herein after referred to as “Privacy Policy”) is designed to help users understand how the Company collects, uses and safeguards the personal information provided to the Company, while users visit the Company’s website.
Please note that the terms “we,” “us,” and “our” refer to the Company. “You” refers to the user of the website and reader of the Privacy Policy, as a visitor of our website. By accepting our Privacy Policy and Terms and Conditions, you consent to our collection, storage, use and reasonable disclosure of your personal information, as described in this Privacy Policy.
- INFORMATION WE COLLECT
1.1 We collect “non-personal information” and “personal information”:
1.1.1 Non-personal information includes information that cannot be used to personally identify you, such as, but not limited to anonymous usage data and other general non-personal information. Non-personal information is therefore information not relating to an identifiable living, natural person, and where it is appliable, an identifiable, existing juristic person.
1.1.2 Personal Information includes information relating to an identifiable living, natural person, and where it is applicable, an identifiable, existing juristic person, as provided for in the Protection of Personal Information Act 4 of 2013 and Regulations.
1.2 In an effort to improve the quality of your website experience, we may track both non-personal and personal information provided to us by your browser or by our software application, including but not limited to the website you came from i.e. referring URL, the type of browser you use, the device you are using, the time and date of access, and any other related non-personal and personal information.
1.3 We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our server/s and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect non-personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis.
1.4 By using this website you consent to us processing your non-personal and personal information for the purposes highlighted in this Privacy Policy.
- HOW WE USE NON-PERSONAL AND PERSONAL INFORMATION
Your non-personal and personal information will be processed for the following purposes:
- For us to act on or respond to your instructions or requests and to generally communicate with you;
- For processing employment applications;
- For sending you marketing and other business development related material, which we believe may be of interest to you;
- For purposes of market research;
- For audit and compliance usage of the website;
- In the event that we undergo a business transaction such as a merger, acquisition by another company, or sell all or a portion of our assets, your Personal Information may be among the assets transferred;
- To help us improve and customize the user’s website experience;
- This Privacy Policy does not limit in any way our use or disclosure of non-personal Information, and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion;
- To help us improve and customize the user’s website experience;
- To track trends and analyze use patterns on the website;
- Further processing of your personal information will only be in accordance or compatible with the purpose for which the information was obtained. We thus undertake not to unlawfully and unreasonably process your information in a manner that maybe be deemed to be excessive.
- HOW WE PROTECT YOU NON-PERSONAL AND PERSONAL INFORMATION
- We have implemented security measures and are committed to continuing to update and where necessary, improve security measures that are designed to protect your information from unauthorized access.
- Should you create an account on our website, it is protected by your password, and we urge you to take steps to keep your information saf,e by not disclosing your login details, and by logging out of your account after each use.
- We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. Although these measures endeavour to safeguard your information, it is not guaranteed that data breaches may not occur and that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our website, you acknowledge that you understand and agree to assume these risks.
- Where there are reasonable grounds to believe that your personal information has been accessed or acquired by an unauthorized person or persons, we undertake to notify the Information Regulator and yourself as soon as it is reasonably possible of such breach.
- SPECIAL PROVISIONS FOR PERSONAL INFORMATION
- You have the right at any time to prevent us from contacting you for marketing purposes.
- When we send promotional communication to a user, the user can opt out of further promotional communication, by following the unsubscribe instructions provided in the email.
- Please note that notwithstanding the promotional preferences, you indicate by unsubscribing, we may continue to send you administrative emails including for example, periodic updates to our Privacy Policy.
- You have the right having provided proof of identity, to request that we confirm, free of charge, whether or not we hold personal information about yourself.
- You have a right to request the record or a description of the personal information about yourself that is held by us.
- You have the right to request that we correct or delete personal information about yourself that is under our possession or control that is inaccurate, irrelevant, excessive, out to date, incomplete, misleading or obtain unlawfully.
- LINKS TO OTHER WEBSITES
- As part of our website, we may provide links to other websites or applications. However, we are not responsible for the privacy practices employed by those websites, or the information or content they contain.
- This Privacy Policy applies solely to information collected and processed by us through this website. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link via our website.
- We encourage our users to read the privacy policies of other websites before proceeding to use them.
- CHANGES TO OUR PRIVACY POLICY
- The Company reserves the right to change this Privacy Policy and our Terms of Service at any time. These changes will be updated on our website and will go into effect immediately.
- CONTACT US
7.1 If you have any questions regarding this Privacy Policy or the practices of this website, please contact us by sending an email to info@tajoma.co.za
- LAST UPDATED
8.1 This Privacy Policy was last updated on 17 April 2024.
The information contained in this website is for general information purposes only. The information is provided by Tajoma Farm (hereinafter referred to as “the Company”) and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
Any reliance you place on such information is therefore strictly at your own risk. In no event will the Company be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website, the user may be linked to other websites, which are not under the control of the Company. We have no control over the nature, content and availability of those other websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, the Company takes no responsibility for, and will not be liable for the website being temporarily unavailable, due to technical issues beyond our control.
Click here for the Company’s full Terms and Conditions (hereinafter referred to as “T&Cs”). By using the website, you agree to be bound by our T&Cs.
1. INTRODUCTION
Thank you for visiting Tajoma Farm.
These Terms and Conditions (hereinafter referred to as “T&Cs”) govern the relationship between Tajoma Farm (hereinafter referred to as “the Company”) and the user, concerning access to and the use of the website. By visiting, signing up or logging in to the website, the user accepts and agrees to be bound by all of these T&Cs. These T&Cs also cover any transactions where the Company provides goods or services to the user.
If you do not agree with all of these T&Cs, then you are expressly prohibited from using the website and you must discontinue use immediately.
2. INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, all content including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the website is the Company’s intellectual property, and all such rights are reserved. The trademarks, slogans, and logos contained therein are owned or controlled by the Company or licensed to the Company, and are protected by copyright and trademark laws and various other intellectual property rights.
The content provided on the website is for your information and personal use only. Therefore, no content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without the prior written consent of the Company.
All violations of proprietary rights or these T&Cs will be prosecuted to the fullest extent permissible under South African law.
3. USER REPRESENTATIONS
By using the website, you represent and warrant that:
3.1. all registration information you submit will be true, accurate, current, and complete;
3.2. you will maintain the accuracy of such information, and promptly update such registration information as necessary;
3.3. you have the legal capacity and you agree to comply with these T&Cs;
3.4. you will not access the website through automated or non-human means, whether through a bot, script, or otherwise;
3.5. you will not use the website for any illegal or unauthorized purpose;
3.6. your use of the website will not violate any applicable laws or regulations.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the website (or any portion thereof).
4. USER REGISTRATION
You may be required to register on the website and thereby agree to keep your password confidential. You will be responsible for all use of your account details and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, objectionable or otherwise contrary to the laws of the Republic of South Africa.
5. PROHIBITED ACTIVITIES & RESTRICTIONS
You may not access or use the website for any purpose other than that for which we make the website available. The website may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by the Company.
You are expressly and emphatically restricted from all of the following:
5.1. publishing our website material in any media;
5.2. selling, sublicensing, reproducing and/or otherwise commercializing our website material;
5.3. publicly showcasing our website material;
5.4. using this website in any way that is, or may be, damaging to the Company;
5.5. using this website in any way that impacts other users access to this website;
5.6. using this website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the website, the Company or to any person or business entity;
5.7. engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this website, or while using this website.
6. THIRD PARTY CONTENT
This website may include content from other sources in the form of audio, video, text, images or links to third party content. Despite the presence of a link to a third party website, or any reference to us on a linked website, we make no warranty or representation regarding, do not endorse, and/or are not in any way affiliated with and/or responsible for the linked website or any content that appears on it. If you visit any linked website, you do so at your own risk and it is your responsibility to review the terms of use of the relevant linked website.
7. SOCIAL MEDIA
As part of the functionality of the website, you may link your account with online accounts you have with third-party service providers by either:
7.1. providing your Third-Party Account login information through the website; or
7.2. allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account.
You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account.
8. SITE MANAGEMENT
We reserve the right, but not the obligation, to:
8.1. monitor the website for violations of these T&Cs;
8.2. take appropriate legal action against anyone who, in our sole discretion, violates the law or these T&Cs, including without limitation, reporting such user to law enforcement authorities;
8.3. otherwise manage the website to protect our rights and property and to facilitate the proper functioning of the website.
9. PRIVACY POLICY
We care about data privacy, personal information and security. Please review our Privacy Policy By using the website, you agree to be bound by our Privacy Policy, which is incorporated into these T&Cs.
10. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the website at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the website without notice at any time. You are expected to and will be deemed to have reviewed such T&Cs on a regular basis, to ensure you understand all T&Cs governing the use of this website.
11. WARRANTIES
The content on this website is provided “as is” with all faults, and we make no warranty or representation, either expressed or implied, as to its use, availability, content accuracy, appropriateness or performance. Additionally, nothing contained on this website shall be construed as providing professional advice to any user.
12. LIMITATION OF LIABILITY
In no event shall the Company, nor any of its directors and employees, be liable to you for anything arising out of or in any way connected with your use of this website, whether such liability is under contract, delict or otherwise. The Company, including its directors and employees, shall not be liable for any indirect, consequential or special liability arising out of or in any way related to the users use of this website.
13. INDEMNIFICATION
You hereby indemnify the Company to the fullest extent from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable lawyers’ fees on an attorney and client scale) arising out of or in any way related to your breach of any of the provisions of these T&Cs.
14. SEVERABILITY
14.1 Each clause or part of a clause in these T&Cs is separate and severable from the rest of the provisions of these T&Cs, unless severing would render the T&Cs unlawful or it would not be reasonable to do so having regard to the clause of the T&Cs as a whole.
14.2 If any provision of these T&Cs is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these T&Cs unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.
16. GOVERNING LAW
The laws of the Republic of South African governs this Agreement. If a user accesses this website from locations outside of the Republic of South Africa, that user is responsible for ensuring compliance with the laws of this country.
17. JURISDICTION
17.1 The user consents to the jurisdiction of the Magistrate’s Court in respect of any action or proceedings that the Company may bring against the user in connection with these T&Cs, even if the action or proceedings would otherwise fall within the jurisdiction of the High Court or any other competent court.
17.2 The Company nevertheless retains the right to institute action or proceedings in any other court having jurisdiction.
18. ENTIRE AGREEMENT
These T&Cs, including any legal notices and disclaimers contained on this website, constitute the entire agreement between the Company and the user in relation to the user’s use of this website, and supersede all prior agreements, understandings or warranty not included in this document.